Frequently Asked Questions
Expert answers to your skincare and shopping inquiries.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you may return products within 30 days of the delivery date for a full refund.
Are Kate Somerville products cruelty-free?
Yes, we are proud to be a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to select international locations. Please visit our shipping information page for a full list of supported countries and associated fees.
Are your products safe for sensitive skin?
Many of our products are formulated with soothing ingredients perfect for sensitive skin. We recommend checking the 'Key Ingredients' section on each product page or consulting with our skin experts.